Privacy Policy

Event RSVP Privacy Policy

Last updated: Nov 2025

This Privacy Policy explains how Event RSVP collects, holds, uses and discloses personal information through our website, ticketing pages, event registration forms, RSVP forms, event communications, check-in services and related event technology services.

Event RSVP is operated by Pink Caviar Projects Pty Ltd trading as Pink Caviar Events.

In this Privacy Policy, “Event RSVP”, “we”, “us” and “our” refers to Pink Caviar Projects Pty Ltd trading as Pink Caviar Events and the Event RSVP platform.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: info@pinkcaviar.com.au
Business name: Pink Caviar Projects Pty Ltd trading as Pink Caviar Events
ABN: 50 166 515 751
Address: Level 15, 225 George Street, Sydney NSW 2000

1. Our approach to privacy

We are committed to handling personal information responsibly, transparently and securely.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Even where certain privacy obligations may not strictly apply to all parts of our business, we aim to follow good privacy practice and protect the personal information entrusted to us.

2. What personal information we collect

The personal information we collect will depend on how you interact with Event RSVP and the type of event you register for, purchase tickets to, enquire about or attend.

We may collect personal information, including:

Full name
Email address
Phone number
Business name, job title and industry
Postal or billing address
Ticket purchase and registration details
RSVP responses
Event preferences
Dietary requirements
Accessibility requirements
Seating, table or group information
Guest or attendee information provided by a ticket purchaser or organiser
Payment and transaction information
Tax invoice or receipt details
Enquiry details and communication history
Event attendance, check-in and badge information
Survey responses, feedback or competition entries
Marketing preferences
Website usage data, analytics data and cookie information
Images, video or audio captured at events where photography or filming is taking place

We may also collect limited sensitive information where reasonably necessary for event delivery, safety, accessibility, catering or legal requirements. This may include health-related information, accessibility needs, mobility requirements, allergies, dietary requirements, religious or cultural dietary details, or other information you choose to provide.

We will only collect sensitive information where it is reasonably necessary and where you have provided consent, or where we are otherwise permitted or required by law to do so.

3. How we collect personal information

We may collect personal information when you:

Visit the Event RSVP website
Purchase a ticket
Register for an event
Submit an RSVP
Complete an enquiry form
Subscribe to event updates or marketing communications
Provide information on behalf of another attendee
Contact us by email, phone, website form or social media
Attend an event using Event RSVP registration or check-in services
Complete a survey, feedback form or competition entry
Interact with our emails, advertising, social media or website

We may also collect personal information from event organisers, employers, corporate hosts, table captains, sponsors, partners, venues or suppliers where they provide attendee or guest information to us for event registration, ticketing, check-in or event delivery purposes.

If you provide personal information about another person, you must ensure you have their permission to do so and that they are aware of this Privacy Policy.

4. Why we collect and use personal information

We collect, hold, use and disclose personal information for purposes including:

Processing ticket purchases, RSVPs and event registrations
Issuing tickets, confirmations, receipts and event communications
Managing attendee lists, check-in, seating, badges and event access
Delivering event technology, ticketing and registration services
Supporting event organisers with registration and attendance reporting
Responding to enquiries, support requests and complaints
Managing dietary, accessibility, safety and venue requirements
Communicating event changes, reminders and important attendee information
Sending marketing communications where permitted by law
Improving our website, event technology, communications and services
Managing payments, invoices, refunds, disputes and records
Conducting analytics, reporting, advertising and remarketing
Protecting the safety, security and rights of attendees, staff, suppliers, venues and event organisers
Complying with legal, accounting, insurance, tax, regulatory and record-keeping obligations

5. Event organiser access to attendee information

Where Event RSVP is used for an event organised by Pink Caviar Events, your personal information will be used by Pink Caviar Events to manage and deliver that event.

Where Event RSVP is used to support an event for a third-party client, host, organisation or event organiser, personal information submitted through the relevant event page may be shared with that event organiser for purposes connected with the event. This may include attendee management, guest communications, check-in, catering, seating, event delivery, reporting and post-event follow-up.

Event organisers are responsible for handling personal information they receive in accordance with their own privacy obligations.

6. Payment information

Payments may be processed by third-party payment providers or ticketing platforms.

We may receive payment confirmation, transaction details, ticket order details, billing information, refund records and related payment status information.

We do not intentionally store full credit card details on our own systems unless expressly stated. Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.

7. Marketing communications

We may send you marketing communications about Event RSVP, Pink Caviar Events, upcoming events, event services, event content, offers or related updates where you have consented to receive them or where we are otherwise permitted by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at info@pinkcaviar.com.au.

If you unsubscribe from marketing communications, we may still send you non-marketing communications that are reasonably necessary for ticketing, registration, event attendance, transaction, safety, legal or administrative purposes.

8. Cookies, analytics and online tracking

The Event RSVP website may use cookies, pixels, analytics tools and similar technologies to improve website functionality, understand visitor behaviour, measure event marketing performance, personalise content and support advertising or remarketing.

This may include tools provided by platforms such as Google, Meta, LinkedIn, ticketing platforms, email marketing platforms, website analytics providers or other digital service providers.

You can adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

9. Photography, filming and event media

Some events using Event RSVP may involve photography, filming, audio recording, live streaming or other content capture.

Where photography or filming is taking place, images, video or audio may be used for event documentation, marketing, promotional, social media, editorial, archival, internal or commercial purposes by the relevant event organiser, Pink Caviar Events, Event RSVP, event partners, photographers, videographers or media representatives.

If you do not wish to be photographed or filmed, please notify the event organiser or event team before or upon arrival. Reasonable steps may be taken to accommodate your request, but it may not always be possible to prevent incidental appearance in crowd images, background footage or event recordings.

10. Who we may disclose personal information to

We may disclose personal information to third parties where reasonably necessary for our business, technology and event operations, including:

Event organisers, hosts and corporate clients
Ticketing, registration and RSVP platforms
Payment processors
Website hosting and IT service providers
Email marketing and CRM providers
Analytics, advertising and remarketing platforms
Event venues, caterers, security teams and event suppliers
Event staff, check-in staff and registration teams
Sponsors, exhibitors or event partners where relevant and disclosed
Photographers, videographers, livestream or media suppliers
Accountants, insurers, lawyers and professional advisers
Government, regulatory, law enforcement, health, safety or emergency authorities where required or permitted by law
Any party involved in a business sale, merger, restructure or transfer of assets

We do not sell personal information to third parties.

11. Overseas disclosure

Some of the technology platforms, cloud systems, ticketing tools, payment providers, email platforms, analytics tools, advertising platforms or service providers we use may store or process personal information outside Australia.

The countries where information may be stored or processed will depend on the service providers used from time to time and may include the United States, the United Kingdom, the European Union, New Zealand, Singapore or other jurisdictions where those providers operate.

Where personal information is disclosed to overseas recipients, we will take reasonable steps to ensure the information is handled appropriately and in accordance with applicable privacy requirements.

12. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure technology systems, SSL encryption, access controls, password protection, limited staff access, supplier controls, staff procedures and data handling practices.

However, no website, email, payment platform or online system can be guaranteed to be completely secure. You provide information online at your own risk.

13. Data retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including event delivery, customer service, reporting, marketing, legal, accounting, insurance, tax, dispute resolution and record-keeping purposes.

Where personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it, unless we are required or permitted by law to retain it.

14. Access and correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us at info@pinkcaviar.com.au.

We may need to verify your identity before responding. In some circumstances, we may refuse access or correction where permitted by law, but we will explain our reasons where appropriate.

15. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us at info@pinkcaviar.com.au with details of your concern.

We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy, consumer or regulatory authority.

16. Third-party websites and event pages

Event RSVP may contain links to third-party websites, event organiser websites, sponsor websites, social media platforms, payment platforms or external resources.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy and terms of any third-party website you visit.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on the Event RSVP website with the updated date.

Your continued use of Event RSVP, event pages, registration forms, ticketing services or attendance at events after changes are published will be taken as acceptance of the updated Privacy Policy.